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Privacy Policy

Privacy Policy

This Privacy Policy explains how Urban Velo processes personal data in connection with its website and bicycle repair workshop services. It applies to information collected through inquiries, bookings, workshop visits, service handling, and related communications.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Contact Information

Email contact
[email protected]
Telephone contact
+994 99 513 01 84
Postal address
25, Mirzə Fətəli Axundov 1 Küçəsi, Masallı, AZ
Privacy contact
[email protected]

Use the contact details below for privacy questions, data requests, or concerns about this policy.

Contact Page

Data handling overview

How information is collected and how cookies work

01 · Collection

Data We Collect

We may collect contact details, service inquiry information, appointment details, bicycle intake notes, inspection findings, quote approvals, payment-related records, communication content, and limited technical data such as device and browser information. Where a user submits a form or contacts us about servicing, we also process the information needed to manage the request and document the service process.

The categories collected depend on how a person uses the website, booking tools, and workshop services.
02 · Sources

Sources of Data

We receive data from service inquiries, booking requests, drop-in visits, phone calls, email messages, contact forms, intake discussions, inspection and repair records, collection summaries, and payment or billing interactions. Some technical information is collected automatically when the website is used, including basic usage and device data needed to operate the site and maintain security.

Information is obtained directly from users and from records created during workshop handling.
03 · Cookies

Types of Cookies

The website may use essential cookies to support page operation and security, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. We do not use cookies to collect more information than is needed for these purposes.

Cookie use is limited to operational, preference, and basic analytics functions.
04 · Controls

Cookie Controls

We use standard browser-based controls and similar settings to manage non-essential cookies where available. Users may block or delete cookies through their browser, but essential site functions may not work properly if certain cookies are disabled.

Cookie preferences can be adjusted through browser settings, and some site functions may be affected if cookies are limited.

How We Use Data

We use personal data to respond to inquiries, schedule and manage appointments, record bicycle intake details, carry out inspections, prepare and confirm the scope of work, perform repairs and adjustments, issue service summaries, process payments, maintain business records, operate and secure the website, and meet legal or accounting obligations. We may also use data to coordinate follow-up communication about approved work or service status.

Processing is limited to workshop operations, website administration, and related compliance needs.

Service Providers and Partners

We may share personal data with payment processors, website and hosting providers, communication tools, and other operational service providers that support booking, recordkeeping, and site maintenance. Where external parties assist with workshop operations, they are expected to use the data only for the services they provide to us.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosures

We may disclose personal data when required to comply with law, court orders, lawful requests, tax or accounting obligations, or to protect our rights, customers, staff, or property. We may also share information where disclosure is necessary to investigate fraud, misuse, or security incidents.

Disclosure to public authorities is limited to situations where a lawful basis exists.
User Rights

Your Rights

Subject to legal limits, individuals may request access to their data, correction of inaccurate information, deletion where appropriate, or restriction of certain processing. Where we rely on consent for a specific activity, that consent may be withdrawn for future processing.

Available rights may vary depending on the nature of the data and applicable law.
Requests

How to Make a Request

To exercise a privacy right, a person should send a clear request using the contact details in this policy and describe the information or action sought. We may ask for additional details to confirm identity and to locate the relevant records before responding.

Requests are handled after reasonable verification of identity and the scope of the request.
Data Retention

Data Retention

We keep personal data only for as long as needed for the purposes described in this policy, including service administration, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymize it where practical.

Retention depends on the service record, legal obligations, and the time needed to resolve follow-up matters.
Policy Updates

Policy Changes

If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The date of the latest revision should be read together with the version currently published on the site.

We review this policy when our practices change or when legal requirements are updated.